Your Privacy Is Our
Top Priority
All personal information you provide on the 1k11 platform is stored under strict security — we never share your information with third parties without your permission.
This Privacy Policy ("Policy") has been prepared by the authority ("1k11", "we", "our") operating the 1k11 platform (https://1k11.cam). This Policy describes what information we collect, how we use it, where we store it, and what your rights are when you use our website, create an account, or use our services.
By using our services, you will be considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.
What Information We Collect
Identity Information
Information you voluntarily provide when registering an account:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for verification purposes)
- Residential address
Financial Information
Information collected for processing transactions:
- bKash, Nagad, Rocket or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
- Payment method details
Usage Information
Information automatically collected while you use the platform:
- IP address and device type
- Browser information and operating system
- Login and logout times
- Gaming history and betting details
- Session duration and navigation patterns
Communication Information
When you get in touch with us:
- Live chat messages and conversation history
- Complaints or inquiries sent by email
- Support ticket details
- Information provided in surveys or feedback
How Collected Information Is Used
1k11 uses your information for specific and defined purposes. We never use your information for unnecessary purposes.
Account Management
To create, verify, and keep your account secure.
Financial Transactions
To process deposits, withdrawals, and bonuses.
Service Improvement
Analyzing data to further improve the platform experience.
Fraud Prevention
To detect and prevent suspicious activity.
Customer Support
To provide fast and effective assistance via 24/7 live chat and email.
Responsible Gaming
To identify problematic gaming behavior and provide support.
Legal Obligations
To comply with applicable laws and regulations.
Personalized Experience
To display games and offers according to your preferences.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the site remember your preferences.
Essential Cookies
Essential for the basic functionality of the site. Disabling these will prevent the site from working.
Analytical Cookies
Help monitor site usage and improve services.
Functional Cookies
Remember your language and other preferences and personalize your experience.
Performance Cookies
Monitor page loading speed and overall platform performance.
Information Sharing with Third Parties
1k11 does not sell, rent, or improperly disclose your personal information. However, in certain circumstances we may share information with trusted partners.
When Information Is Shared
- Payment Processing: With payment service providers such as bKash, Nagad, Rocket and Upay — only the information necessary to complete a transaction.
- Game Providers: With game software companies such as Pragmatic Play, Evolution Gaming, and Spribe — the minimum information required to play games.
- Legal Obligations: When required to comply with court orders, lawful requests from investigative authorities, or applicable law.
- Fraud Prevention: With security services that assist in detecting fraud and preventing money laundering.
- Business Transfer: In the event of a merger, acquisition, or asset sale, where data protection will be guaranteed.
Data Security Measures
1k11 takes industry-standard technical and organizational measures to ensure the security of your information. Our security infrastructure is continuously monitored and improved.
Technical Protection
- SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Two-Factor Verification: Two-factor authentication method for account security.
- Regular Security Audits: Regular reviews conducted by independent security experts.
Levels of Protection
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal obligations and dispute resolution |
| Financial Transaction Records | Minimum 7 years | Compliance with financial regulations |
| Gaming History | 3 years after account closure | Responsible gaming and dispute resolution |
| Communication History | 2 years | Improvement of customer service quality |
| Log Files and Technical Data | 12 months | Security monitoring and troubleshooting |
Your Rights Regarding Data Protection
You have certain important rights regarding your personal information. To exercise these rights, contact our support team.
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it. We will provide the information within a set timeframe after your request.
Right to Correct Information
You can request corrections if any of your information is inaccurate. Keeping information correct and up to date is important for both parties.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information immediately.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, particularly in relation to marketing.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Restriction of Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
Protection of Minors' Information
Age Verification Policy
1k11 is an adult platform. Our services are intended only for those aged 21 or above. We do not knowingly collect or process the information of any person under the age of 21.
We verify age at the time of registration. If it becomes known that information of a minor has been collected, we will delete it immediately and close the associated account.
If you suspect that a member of your family who is a minor has opened an account, please contact us immediately at [email protected].
Changes to the Privacy Policy
1k11 may update this privacy policy from time to time. Amendments may be made to the policy due to service improvements, changes in law, or business requirements.
Notice of Changes
- For significant changes, we will send a notice to your registered email address.
- After each update, the "Last Updated" date at the top of the policy will change.
- Continued use of the platform after a policy is published will be considered as acceptance of the new policy.
- Previous versions can be provided upon request.
Contact Us
If you have any questions about this privacy policy, wish to exercise your data protection rights, or want to raise a concern, please contact us.
Contact Methods
Complaints Process
If you have a complaint regarding the protection of your information, please follow the steps below:
- First, send a detailed complaint to our email address.
- Write "Privacy Complaint" in the subject line of your email.
- We will send you confirmation of receipt of your complaint.
- Appropriate action will be taken following an investigation.
- You will be informed of the remedial measures taken.
Want to know more?
Read our Terms & Conditions, Responsible Gaming policy, or FAQ — all in Bengali.